🌍 Do you enjoy solving complex problems, improving the way things work and making a measurable difference to business performance?

As a Business Success Team Specialist at Ecommpay, you’ll play an important role in ensuring our merchants’ day-to-day operations run smoothly and efficiently. You’ll be the person who understands what is happening behind the numbers, investigates issues, connects the dots and turns challenges into effective solutions.

Working at the intersection of merchant support, payment operations and business improvement, you’ll analyse transaction flows, identify opportunities to optimise performance and help merchants get more value from our solutions. You’ll also use your understanding of each merchant’s business to recognise relevant opportunities for growth.

This is a role where initiative matters. You’ll have the autonomy to investigate, act and follow issues through to resolution, while collaborating with colleagues across the business to continuously improve the merchant experience and the way we operate.

What you will do:

• Provide timely and effective support, focusing on solving issues

• Take over merchants after onboarding and ensure smooth operational launch and future growth

• Analyse transaction flows, identify bottlenecks, and proactively implement improvements

• Maintain accurate merchant data and independently resolve inconsistencies

• Actively drive upsales and identify growth opportunities based on merchant business specifics

• Take responsibility for merchant-related issues and see them through to resolution

What we are looking for:

• 1+ years of experience in customer support or similar roles, preferably within the financial services sector

• Good proficiency in English and Russian (required for communication with English-speaking and Russian-speaking customers); Latvian is considered an advantage

• Customer-centric mindset, stress-resilience, problem-solving, and ability to meet set deadlines

• Proactive and self-driven, with the ability to take ownership of tasks and work independently

• Willingness to learn and develop in dynamic environment

• Education in banking, finance, economics, or a related field is preferred

What we offer

🚀 Make your mark on a fast-growing fintech industry becoming part of 500+ team with 4 offices worldwide

🎓 Enhance your skills with our own Academy and receive compensation for additional trainings and courses to foster your growth

💰 Earn performance-based bonuses tied to achieved KPIs

🏆 Accumulate your Loyalty Days as a reward for your years of commitment

🎂 Get an extra paid day off to celebrate your birthday

🏠 Enjoy the flexibility of a hybrid work model

🏥 Receive generous health insurance including dental, 5 Health Leave days per year and access to a private gym in the office

Salary Range: 1800-2200 EUR Gross/month

Ready to turn complex operational challenges into practical solutions and make a visible impact on business performance? Join Ecommpay as our Business Success Team Specialist and help keep merchant operations running smoothly, improve how we work and uncover opportunities that support sustainable growth. Our team will get back to you and guide you through the next steps.

Let's grow!

Should you require any support or require alternative formats of our vacancies below please contact Natalja Krumina at nkrumina@ecommpay.com